wish平台中客户拍错产品退货,商家申诉注意事项

虽然说,wish平台是一个国际知名的跨境电商大平台,但是在诸多的卖家朋友们看来,这也是一个对商家们过于“变态严苛”的平台;关于这一个问题,主要则是体现在这一平台的退货机制上。那么,如果当平台中的客户拍错产品进行无理由退货时,平台中的商家们在进行申诉时又需要注意哪些内容呢?

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首先,我们需要明白的是,店铺中的买家发起退款申请后,平台会给商家们预留下一定的处理时间;而如果在该时间段内,商家并没有对该退款信息进行妥善与及时处理,平台就会自动进行退款(所支出的相关费用均由店铺商家承担),所以各位卖家朋友们在看到退货申请等信息时,一定要记得进行及时处理,以免造成自家店铺的额外损失。

First of all, we need to understand that after the buyer in the store initiates the refund application, the platform will leave a certain amount of processing time for the merchants in advance; If the refund information is not handled properly and timely in this period of time, the platform will automatically refund (the relevant expenses are borne by the store). So when you see the return application and other information, you must remember to handle it in time, so as not to cause additional losses to your store.

接下来我们讲讲,如果遇到客户因为拍错产品申请退货时,我们该如何处理。首先,当客户因为拍错产品而申请退货时,卖家们最应该关注的就是该产品的当前物流状态。如果该产品仍处于待发货状态,商家们只需要按照平台规定进行退款操作就好;如果该产品已经发货,正在物流运输途中,我们则需要联系相关的物流公司,然后进行一系列的复杂操作;而如果该产品已经到买家手中,我们则需要联系该客户,让其退回商品进行更换。总而言之,对于商家朋友们来说,退货处理是一件非常麻烦的事情。

此外,如果我们发现,该客户的退货理由并非产品本身问题,也不是拍错产品等原因,我们则可以联系wish平台中的官方客服,进行申诉操作。不过就以小编以往的经验来说,这种申请的成功率一般都不是很高,可见wish平台对于买家流量的保护,已经达到一个相对“变态”的程度了;而作为我们这些大平台羽翼下的渺小存在,只有认真打磨商品本身,潜心钻研运营之道,才能保证店铺的“长治久安”。

In addition, if we find that the reason for the customer's return is not the product itself or the wrong product, we can contact the official customer service in wish platform to appeal. However, in the past experience of Xiaobian, the success rate of this kind of application is generally not very high. It can be seen that the protection of wish platform for buyer traffic has reached a relatively "abnormal" level; As a small existence under the wings of our big platform, only by carefully polishing the commodity itself and concentrating on the operation, can we ensure the "long-term stability" of the store.